Return and Exchange Policy
At Urban Tiara, we want you to be fully satisfied with your purchase. Please review our return and exchange policy below.
Eligibility for Returns:
Items must be unused, in their original condition, and in the original packaging to qualify for a return or exchange.
Return Timeframe:
- Returns: You can return items within 30 days from the date of purchase.
- Exchanges: Exchanges must be initiated within 3 days of receiving your order.
Non-Returnable Items:
Certain products, including custom or personalized items, are not eligible for returns or exchanges.
Return Process:
- Contact our customer service at [support@urbantiara.com] to initiate a return or exchange.
- Once your return is approved, you will receive a return authorization and instructions.
- Items must be sent back to us in their original condition with a tracking number.
Refund Policy:
Refunds will be processed within 7 business days of receiving the returned item. The refund will be issued to your original payment method.
Return Shipping Costs:
- Domestic returns: Customers are responsible for the return shipping costs unless the item is defective or incorrect.
- International returns: Customers are responsible for both return shipping and any customs fees or duties incurred.
Restocking Fee:
There are no restocking fees for returns, provided the item is returned in its original condition.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving your order to arrange for a return or replacement.